Locked out of Account

[KatieCellPhone]

Hi there, I am locked out of my account and my cell phone plan has been disables

[Sansan]

You can reset the password yourself. You can request the code send to email. 

If still doesn't work you can send a message to cs agents at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

[softech]

@KatieCellPhone wait an hour and try again, use email to receive 2FA code

On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email