Locked out need agent

[Tdawg710420]

Lost access to my email for 2fa 

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[computergeek541]

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@will13am wrote:

@Tdawg710420 , watch for incoming messages in your inbox.  Support should be reaching out to you.  

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I've escalated the first post in the thread so that the above will happen (and so that slusgm doesn't get contacted by the CSA by accident).

[will13am]

@Tdawg710420 , watch for incoming messages in your inbox.  Support should be reaching out to you.  

[slusagm]

@Tdawg710420 ask PM to help.

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage