yesterday
- last edited
4 hours ago
by
computergeek541
So just wondering if anyone is having the same issue as I am . My friends credit card is expired and all I needed to do was update it for him ? Sounds simple right ? Lol NOT for this company . Today is day 5 of being locked out , I’m communicating with them through a friend because i have no access and his eversafe id , soon as he or I go to log in first time it says too many log in attempts locked out try again in an hour . The latest agent told me to create a new account ? Since we’ve gone from rewards to points and we pay more , where is the customer service . All they have to do is send a temporary password that works so he can access his account they have his number his email , but all they do is reply with nothing of any help other than to make it more complicated than it needs to be. I need to know where I can go to take this further because this is unacceptable to me . What does public mobile think that a senior citizen can figure this out when clearly the agents can’t ???
3 hours ago - last edited 3 hours ago
Have you tried login on the PM app then go to Payment tab> Update Card Information?
If that didn’t work then you will need an agent to help you login to the account. Click on Chat bubble and type in Contact Agent.
yesterday
I wish a password reset would be that easy but it isn't with eversafe. This solution worked for another member that was locked out for nearly a year.
But in the meantime I suggest you pay by voucher or instant top up until you get a resolution which may just be the passage of time. Here's info on vouchers and other methods of payment:
If you pay by e-transfer with Muskbird the surcharge is only 0.03% or $0.03/$10. This is the cheapest most convenient method. Credit card and PayPal payments are charged a 10% surcharge. Otherwise purchasing vouchers from a physical retailer incur no extra fees or surcharges.
The voucher catalogue link no longer works since an oracle archived that resource thread.