Community

Guertzberg · ‎09-13-2025

As of yesterday, I can no longer make or receive calls or texts.

Attempting to log in to My Account results in "Unauthorized".

I have checked my credit card records, and I am all paid-up.

What's going on, and why is there no customer service? Only a very unhelpful chatbot.

Guertzberg · ‎09-13-2025

Yep, you got it.

My CC was hacked a month or so ago. I canceled it and immediately updated my payment info in PM.

BUT... What I failed to notice was that - while reversing the fraudulent charges - the CC company also reversed my PM payment.

Now I'm blacklisted with PM and have to do vouchers for a year.

Lesson learned... Double, triple-check your CC statements! 😉

Thanks everyone for your help!

hTideGnow · ‎09-13-2025

yes, the recording means account was closed. did you made a charge back with your credit card?? maybe you did it wrong on a PM transaction?

Guertzberg · ‎09-13-2025

Thanks.

My monthly renewal went through Aug. 25.

611 tells me that it cannot complete my request and hangs up.

1-855-4PUBLIC tells me the call cannot complete as I have no booster.

Sounds like they don't think they've been paid.

I submitted a message to an agent. Will wait for reply.

Thanks!

slusagm · ‎09-13-2025

Is today or yesterday supposed to be the renewal day? Call 1855-4PUBLIC and confirm account status

Or ask PM to hekp , Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Chalupa_Batman · ‎09-13-2025

@Guertzberg wrote:
As of yesterday, I can no longer make or receive calls or texts.
Attempting to log in to My Account results in "Unauthorized".
I have checked my credit card records, and I am all paid-up.
What's going on, and why is there no customer service? Only a very unhelpful chatbot.

Hello @Guertzberg if you dial 611, does it say you're paid up? What phone are you using?