Locked Out of Account

[Luz1]

Hi, Im locked out of my account so I cant submit a support ticket or renew my password. I have to update my payment because there was an autopay error. 

[BKNS27]

@Luz1 

Members have noted that their AutoPay was turned off for some reason. Check on the bottom of your account to see if you are currently registered for dynamic AutoPay.

If not, you will need to turn AutoPay back on.

[esjliv]

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@Luz1 wrote:

The issue isnt loggin in, it from payment 

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@Luz1 are your services currently working?

Or, you have no services whatsoever?

[Luz1]

The bot is not helpful but I will try the second method

[Luz1]

The issue isnt loggin in, it from payment 

[BKNS27]

@Luz1 

You will be locked out entering the wrong password. Try again in 15 minutes then click on Forgot Password.

[esjliv · Accepted solution]

@Luz1  since you cannot reset your password, contact CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)