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Lock out

car62
Good Citizen / Bon Citoyen

My wife has account and when I got on it earlier no problem then when I went to login after I had the wrong password I guess now I’m locked out any idea how to get into my account and this lock never happened before 

1 REPLY 1


@car62 wrote:

My wife has account and when I got on it earlier no problem then when I went to login after I had the wrong password I guess now I’m locked out any idea how to get into my account and this lock never happened before 


Please try the option for resetting the password.  Also, when the new Public Mobile app came out, the 1 hour lockout afer repeated unsuccessful attempts was re-introduced.  If you're certaint hat the credential are correct, try again after waiting for an hour.

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