Live agent

[Samisam]

How can we get in touch with a real person? Live person? Human beings? The fact that there is no contact phone number for customer service and local stores to go in physically is the only reason I did not change over my entire family to Public Mobile .  I had my mind set on Public Mobile until I learned that everything is online and no real customer service. 

[BKNS27]

@computergeek541 

Typing with 2 thumbs on my iPhone with a thoughtful potential solution was not as fast as on a keyboard. By that time, it is similar to a faster response. My senior thumbs are not as fast as when I was younger.

At least I will give a potential solution before contacting a CS_Agent rather than just giving a automatic “contact a CS_Agent” answer. 😉

[JLvatron]

Thanks!

[HALIMACS]

We're all live, real people, real human beings, here in the Community @Samisam  (or at least, I think I'm human, perhaps I'm an AI 🤐 )

In fact, you'll likely find that we can answer and direct your questions or issues quicker than customer support can.

Still, I can understand why this service isn't for everyone, and that's totally fine.

Just know that we've got your back as a first line of questioning if anything comes up. 🙂

[Gwanzi]

it is very hard to get instant customer service, you only can send insite mail and wait for their response!

[hTideGnow]

HI @Samisam 

PM support is all online.  But you can submit ticket by messaging :

please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you don't mind to get answer from real customers here like me, please post your question here and we will  try to help

[Handy1]

@Samisam  Sorry no live support as you know everything online . But this link will get your in touch with customer support 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437