‎06-08-2015 11:49 AM - edited ‎01-04-2022 01:37 PM
Just got this response -
"Removed as per community guidelines:http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Welcome-To-Our-Community/ta-p/641
So this is PM's solution?? I guesse I have to see a lawyer since I have proof I bought the phone & why should I settle for a different phone? I bought my Moto G for a reason, if they want to send me another Moto G, fine, I'm NOT settling for anything less.
‎06-10-2015 10:56 PM
‎06-10-2015 03:47 PM
‎06-10-2015 03:46 PM
@Cyber - Thanks! Since the firmware update was just yesterday, looks like I will have to wait for 4.4.4
Phone works great so, I am happy!
‎06-10-2015 03:44 PM
@Martin - Thank you for being so helpful! Its nice that there are people like you here. 🙂
Most I know who are with other carriers, have lots of complaints, obviously no company is perfect. I knew one person with Public Mobile and, he was very happy. I did some research and liked Public Mobile's prices, plans & the fact we didn't have to be on contract. So many told me I should switch when we were told we had to purchase new phones, but we did get 3 months of free service so, it balanced out. I do wish they would have discovered this IMEI issue at the beginning, but am very happy with the turnout. 🙂
‎06-09-2015 08:18 PM
Cool !
Navigate to your setting menu, click on About Device then click on update device.
You should receive the lastest update for your phone.
‎06-09-2015 08:07 PM
@Cyber - Noticed its an Alcatel One Touch Idol X+ I can get Android KitKat 4.4.4 🙂
‎06-09-2015 12:31 PM
I'm glad to hear that you are happy with your replacement phone.
Android KitKat 4.4.2 is working pretty good.
Lollipop requires more power so don't worry. You are better on the current Android KitKat version.
‎06-09-2015 12:17 PM
@Cyber - It has 4.4.2 & from what I've been reading, might not ever get Lollipop! That's not so important to me, I'm just happy that I have a working phone again!
Very happy with the 5inch IPS LCD! 🙂
‎06-09-2015 11:59 AM
Which version of Android do you have after the firmware update ?
Are you happy with the 5inch IPS LCD ?
‎06-09-2015 11:51 AM
@Cyber - Thanks! There was just a Firmware update - Now have an IMEI number so, will set up APN 🙂
They said the phone would be here by Friday, very happy it arrived so fast!
‎06-09-2015 11:39 AM
You have already received your remplacement phone !
Do a factory reset. After that, once you put the SIM card, reset APN to default values.
‎06-09-2015 11:28 AM
@hunnybunny - Not so sure yet, received the Alcatel phone, put my sim card in & so far cannot choose mobile operator, says no sim card is in & no way to set up apn...also, no IMEI number, dialed *#06#, I get non valid IMEI. The sim card works in my friends phone so, that is not the issue.
‎06-09-2015 10:04 AM
YAY!!!! i am so glad that this worked out for you @ChristinaAnneM def have been there with the flustration level. I have 6 kids and they dont help that at all lol.
Hope you enjoy your new phone and hey dont be a stranger we are a friendly bunch 🙂
‎06-08-2015 09:33 PM - edited ‎06-08-2015 09:34 PM
Good evening,
In some ways, my introduction to cell phones is similar to yours.
With Microsoft's support of Windows XP winding down, I gave considerable thought as to whether I wanted to learn how to use another operating system. Compared to previous systems, I regarded XP as the best thing since sliced bread.
When thinking about a new OS, I eventually concluded that, in lieu of computers, I would learn how to use a cell. I bought my first one in September 2013 for about $40 at Walmart. It was a UMX flip-phone. My main problem was that I could not surf the web. After about 3 weeks, I bought a ZTE N762 which, though data enabled, was as slow as cold molasses. Further, when I accessed the Koodo community, I was able to read original posts, but hardly ever the replies. Though I did frequent factory resets, the phone remained wonky.
When Telus bought PM and decided to switch to phones with SIMs, I did my research on my wonky phone, and decided that a Moto G was for me.
I went to my local PM store, bought a Moto G, and have had no regrets. About 6 months later, I bought another one through Future Shop. I use both phones each day, and each is a clone of the other. The only difference is that one has a SIM and a PM number assigned to it. The other works on WiFi only, provided free by a neighbour.
Public Mobile is the first cell carrier with which I've dealt, and I'm happy that the company was recommended to me by a customer.
In due course, I started replying to posts after learning the basics of my phone. Until that time, I had never handled a cellphone, as I had no need to do so.
Being retired, I needed interaction with people, even if digital, and I enjoy helping people. As a result, becoming a responder was a good fit.
Cheers.
‎06-08-2015 08:33 PM
@Seb - Haha! Funny cause I never wanted a mobile phone, but decided on it Feb 2014 & 3 weeks after I bought my 1st one, I was told I'd have to get another becuase of Telus buying PM. 😛 A lot of people are telling me I should just go with another carrier, for the most part, I've been happy with Public Mobile, I like their plans, prices & the fact that I didn't have to be on a contract, even after this, I prefer to stay with them 🙂
‎06-08-2015 07:56 PM - edited ‎06-09-2015 03:59 AM
To whom it may concern:
I am the only responder who agreed with the OP that legal action might be necessary. Further, I offered advice with regard to suing in Small Claims Court, with legal disclaimer included.
Lest there be any misunderstanding, I have the greatest respect for the PM community team, and especially for a member with whom I frequently interact.
The objective of my advice was senior management, not the community team. Even though many senior managers are preoccupied with increasing profits, they must be reminded, when necessary, that without sufficient customers, there would be no company and that they would be unemployed. The advice therefore was intended as a wake-up call that the average Joe and Jill are important to their maintaining their jobs.
‎06-08-2015 07:30 PM
@Jeremy_M - Thank you so much! 🙂 And, sorry I was incredibly angry when I started this thread! I had never heard of the Alcatel OneTouch Idol X (except from someone who received one due to somewhat similar issues with Public Mobile) So, I thought it was not as good as the Moto G. I definitely have many questions, why did one PM employee tell me that the phone would be off that list in 2 business days, but Cassandra tells me its not possible...I know you may not be able to answer that at the moment, just puzzled that I was told 2 different things. 🙂
‎06-08-2015 07:02 PM
I'm glad to hear that the issue has been resolved, I'm also well aware that you have many questions regarding this past issue, which is normal.
We are working with our broader team to piece together the actual cause of the issue, and these things take some time.
Your in great hands with Public Mobile and we thank you once more for your patience!
Have a wonderful evening!
‎06-08-2015 06:00 PM - edited ‎06-08-2015 06:19 PM
Deleted by Martin.
‎06-08-2015 05:56 PM
@ChristinaAnneM, you should write a book under the name "The mobile life by ChristinaAnneM". I'm sure your novel will become a bestseller of the year.
Good luck !!!!
‎06-08-2015 02:58 PM
@DK - Apparently the Public Mobile store reported it as stolen. They did close all of their stores I think last summer. CWTA wants to know how the phone able to work for just about a year and why they wont un-blacklist it after all the proof I provided. I could understand if I had no proof of purchase, but I have everything. I do think that one should have absolute proof the phone is theirs before it can end up on the blacklist, as I've been reading, a lot of people have had problems due to IMEI being wronly put on the list.
‎06-08-2015 02:49 PM
@hunnybunny - If you make less than a certain amount per year, yes you are able to get a legal aid lawyer.
How am I "tearing everyone a new one"? Since I paid for the phone & it was never stolen, I think Ideserve to know why I keep being told something different from 3-4 employees from PM. Not any that help us in the community. Also, when someone who works for the CWTA tells me one thing & the person I'm dealing with through email that is part of the Escalation Team at Public Mobile tells me something that clearly is not true, I have every right to ask questions. This should have never happened to begin with & PM should have known long ago. The CWTA is wondering how a phone could work fine for 11 months if it was on the lost/stolen list. None of this makes much sense.
‎06-08-2015 02:48 PM
‎06-08-2015 02:41 PM
‎06-08-2015 02:40 PM
‎06-08-2015 02:32 PM
@Martin - Just to be clear, no one from the PM cummunity lied. After I had put in a complaint to the CCTS, the person who I have had to deal with (Recours Hiérarchiques | Escalation Team
Public Mobile) stated that the phone cannot be taken off the blacklist, that is in fact not true. It was put on the list by PM and can be taken off. Why are they choosing not to remove it from the list, when it was paid for and never stolen?
‎06-08-2015 02:28 PM
‎06-08-2015 02:22 PM
‎06-08-2015 02:07 PM
@Martin - I'm a Wildlife/Bird photographer & do spend most of my time outside 🙂 Since its pouring rain today, I'm in.
All I want is honesty. I bought my new phone & chose to stay with Public Mobile, always pay my bill etc...One says they cannot remove it, but someone who works at CWTA says they can. I don't like or deserve to be lied to. Like the CWTA guy said, if a phone is lost or stolen and then returned to the owner, it has to be removed from the list. If someone legitimately bought a phone at a store and has proof, why should it stay blacklisted?
‎06-08-2015 01:54 PM