05-07-2024 10:08 PM - last edited on 05-08-2024 12:06 AM by Dunkman
Hello, my latest bill doesn't reflect my rewards deduction. All that shows now is $25.00 plus interest so the total is $28.25. Do I not get my rewards taken off anymore? Please explain.
Thank you
Gary xxxxx xxx-xxx-xxxx
05-08-2024 09:20 AM
05-07-2024 10:27 PM
Thank you to everyone that replied.
05-07-2024 10:15 PM
@HezzyBear - Please remove your number via the dropdown arrow and click on "Edit Post" as this is a Public Forum.
Recently Public Mobile has moved all customers to Points system, where you have to pay full price but you will get points instead of $$$ saved.
05-07-2024 10:14 PM
You probably missed the text or email Public Mobile sent you earlier.
PM retired the old reward system and everyone will be migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points
With this new system, you pay the full amount first (with Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down.
For what you can earn,
I have to admit not as good as before, but you are still earning, just in a slower pace
Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points
05-07-2024 10:14 PM - edited 05-07-2024 10:15 PM
the old Rewards have been replaced with Points now. Once you've amased at least 15 Points, you must apply those Points be applied to renewal, add-ons or contests avialable that day.
ed