Last statement and refund

[dingzq]

I transferred 2 lines to another company. It seems I cannot log into my account anymore. How do I get the last statement ? How do I get the refund ? I used credit card. 

[BKNS27]

@dingzq 

You should have ported out 2 days before your renewal date so you won't be charged for the next cycle...sorry no refund on prepaid service.

[DDM69]

There are no refunds for pre paid services.

[Handy1]

@dingzq @Also pm is prepaid so unfortunately you will not get a refund for service not used once you port out 

[softech · Accepted solution]

@dingzq   it is normal you cannot login as once your number is ported, your account will be closed.  This confirmed your account is now closed

Unfortunately, PM is a prepaid provider and do not provide refund

But for the statement, please open ticket with PM using direct message and PM support can certainly help:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@dingzq @Once you port your numbers out from public mobile , it automatically cancels your account