Keep Being Locked Out Of Account

[MzAli16]

I Have Reset My Password 3 Times In The Last 2 Hours And It Still Keeps Locking Me Out Of My Self Serve Account

[Dunkman · Accepted solution]

@MzAli16 

If the password rest is not working, you will need to contact moderator to access your self service account

To contact moderator via 2 methods:

1. Ticketing system - faster response time

Click on the blue chat bubble icon on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

or

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

---

@MzAli16 wrote:

I Have Reset My Password 3 Times In The Last 2 Hours And It Still Keeps Locking Me Out Of My Self Serve Account

---

Depending on what you're needing to do...the 611 service can do a few things. But you'd need your 4 digit PIN to use a pre-registered payment or buy add-ons or toggle autopay

[419mainstreet]

I would try : clear browser history , go to incognito mode, disable ad blocking and try again to reset your password .