Just switched to public no texts yet

[Douglas88]

I switched to public mobile from virgin 2 days ago and still don’t have texts and iMessage . I have data and calls but not texts . I can’t change my apn number either it won’t save . I have phone 12 pro max . 

[hTideGnow]

hi @Douglas88 you removed all old carrier sim and eSIM?

go to Settings, manually remove the phone number. Reboot phone and then go back and enter the phone number back.  That would force iMessage to  re-register 

but if that does not help, ask PM support to check and refresh the account on the system 

you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman]

To fix iMessage after changing carriers, disable and re-enable iMessage and FaceTime in your settings, sign out of and back into your Apple ID under Messages settings, restart your phone, and check that your phone number is correctly registered.

[Douglas88]

Already did those things nothing worked . 

[Chalupa_Batman]

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@Douglas88 wrote:

I switched to public mobile from virgin 2 days ago and still don’t have texts and iMessage . I have data and calls but not texts . I can’t change my apn number either it won’t save . I have phone 12 pro max . 

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Hey @Douglas88 

Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings and reboot.

Then if that doesn't work, go to Settings app, tap on Messages, and then toggle the iMessage switch to the off position. Reboot, go back and turn it on.