New sim card

[Phoneinfooran]

Hello,

I got a new sim card and I want to keep my phone number. The steps provided by the chat bot are not usable as , apparently,  the procedure was disabled.

[hTideGnow]

hi @Phoneinfooran 

did you try this direct link?

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

[Phoneinfooran]

I opened a ticket. I keep looking at the webpage, I got on the computer, and I don't see any of the sections mentioned. I don't see a profile either. 

Thank you anyway:)

[computergeek541]

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@BKNS27 wrote:

@Phoneinfooran 

If you are on the PM app, at the bottom of the app. Go to the Account tab.

If you are online on your computer, the Account tab is on the left.

Click on it and it should be there.

---

On a computer, from what I can see, it doesn't say Account. It says Profile.

[computergeek541]

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@Meow wrote:

Go to Profile and there:

- Change phone number

- Change SIM number

- Transfer Phone Number

---

The above information is out of date.  The current version of the My Account website doesn't say "change SIM card".  The option to change SIM cards is still in the Profile area,but is now under a subcategory of My Phone number.  Customers need to click on the pencil/edit icon in the SIM card section.

[hTideGnow]

hi @Phoneinfooran 

if you are going to use a computer to login My Account and update the sim card number, use this link

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

[Phoneinfooran]

Nothing. I'll probably have to go to a physical shop and fix it. 

An agent was supposed to contact me here, right?

Nothing.

I'll get on the computer. Maybe it works from there.

[hTideGnow]

HI @Phoneinfooran 

if you are using the app, you can update the Sim card number at the Account page -> Change Your Sim Card

[Phoneinfooran]

Hi, OK,  I'll try. Many thanks for trying to help. 

[Phoneinfooran]

I'm on my phone. Do I need to be on my computer to see all these features?

[hTideGnow]

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@Phoneinfooran wrote:

• I don't see any of the categories listed above

---

HI @Phoneinfooran 

if you cannot find where to update sim card, you can submit a ticket and ask PM support to help.   Submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[BKNS27]

@Phoneinfooran 

If you are on the PM app, at the bottom of the app. Go to the Account tab.

If you are online on your computer, the Account tab is on the left.

Click on it and it should be there.

[Phoneinfooran]

• I don't see any of the categories listed above

[Phoneinfooran]

Logged in, but there is no section "Change Sim card". That's my issue.🙂

[BKNS27]

@Phoneinfooran 

If you are an existing member of PM, just login to your account and go to Account tab>Change Your SIM Card.

If you are a new member that want to port your number over to PM, download the PM app and follow the prompts to step 6.

[Meow]

Go to Profile and there:

- Change phone number

- Change SIM number

- Transfer Phone Number