Just submitted a ticket but now notice the area is wrong

[retrovcr]

I just submitted a ticket to transfer my (Vancouver BC) number at Koodo to my new Public Mobile account.  However, after printing my confirmation of submission I noticed now that the region on the ticket is set to Ontario.  How do I change that?

[will13am]

@retrovcr , check your private message sent box.  If you see a message with a ticket number, then your ticket was submitted.  Wait for a response to that message.  

[gpixel · Accepted solution]

@retrovcr the region is irrelevant, it doesn't matter...

make sure to check your inbox(top right corner envelope icon) periodically, for a response and leave the Koodo sim card in your phone to respond to the port text

since you're from Vancouver I want to tell you that public mobile is based off eastern time. so your renewal date will be a day ahead of the date said in 611 or shown in the self serve account. many people like to use the remaining data they have left, but don't realize this discrepancy and end up using data from the new cycle

ie. feb.20

your account will renew on feb.19 at 9:00pm

[HALIMACS]

When you write a "ticket", do you mean a message to the Public Mobile Moderators?

If so, it doesn't matter what region is associated.  Just that it's associated with the correct verified customer account.