Just renewed plan, the data usage was used up.

[anniezhang512]

My phone plan was just renewed today Oct 31, but the usage has already said my data was used up.  Actually, I didn't use any.   In addition, I didn't call even one minute today, but the usage said I already used 14 mins.  Please double-check the accuracy of my plan usage.

[Yummy]

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Click on little spinner refresh icons lower down.

[walker1]

@anniezhang512 

If you called your voicemail or check for messages, that uses up your minutes on the $15 plan.

Sometimes there's a glitch and your usages don't get reset after your renewal.

[hTideGnow]

HI @anniezhang512   just a site cache issue, everyone is complaining

Clear cache and relaunch browser

or use Private mode/Incognito mode to login 

or use a new browser to login

With one of the 3 ways above, you will see the correct usage

[JK8 · Accepted solution]

@anniezhang512 

Can you clear your browser cache and history and then go incognito/private mode. Also click on the spinner icon to update information in self service.