Just joined and primary says SOS

[Sask19]

I don’t think the porting has officially been complete. Is that why my primary says SOS and my secondary says my phone number? 
Also is it normal for chat agent link not to connect? 

[softech]

@Sask19 

make sure the primary line is enabled or toggled on "Turn on this line"

if still showing SOS, then message support here and they can fix it quickly

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there