Joining to public

[Barbara09]

I can't transfer my number from Koodo to Public.  Need customer agent

[BKNS27]

@Barbara09 

On your November/December monthly bill…does it show all your November usage?

[HALIMACS]

Interesting - i can only surmise it's because the number began as pre-paid, then moved to post-paid.

The pre-paid Koodo service uses the same systems as Public Mobile so porting is something which has to be done manually by reps - not the traditional way using a port authorization request as would be the case when moving from one provider to another.

[Jedi1]

@HALIMACS @ that is actually why I tried again through a pm to a cs agent, it did not seem right to me.  It did take about of week with going back and forth and the extra wait times on around Black Friday, but it was possible.  

[HALIMACS]

@Jedi1 

That was misinformation.   If the number can be used on any Koodo or TELUS service, then it can be used here at Public Mobile.

They are all under the TELUS group of companies.

[Jedi1]

My son’s account was post paid but not eligible.  It had been prepaid a few years earlier prior to being ported into our postpaid account.  The port team phone number was not able to port it and told us we needed to just use a new number.  I did then go through a cs_agent and was able to get it ported.  It did take a little back and forth to provide more detailed information but it was successful.  

[Handy1]

@Barbara09  So you have koodo post paid . You should be able to transfer the number on activation then . Are you using the app to activate ? Not website all activations need the app . And are you using physical sim or eSIM ?

[Barbara09]

I have monthly pay account 

[Andy85]

Hi @Barbara09,

There tends to be an issue transferring from Koodo to Public Mobile but it is a quick and easy fix. To get the issue resolved, you will need to get in touch to Customer Service. You can write to them by submitting a ticket for further support. You can use the link below to submit a ticket:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time. (little envelope icon at the top-right of your screen)

[Handy1]

@Barbara09  I’m guessing you have Koodo pre paid ? If so then yes once you have created a pm account with a temp phone number from PM . You need to submit ticket with agents to transfer the number 

send a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437