Joining public

[Brushett]

Hi everyone, my friend who is joining public is not receiving there final text to confirm there identity and complete the process 

[Chalupa_Batman]

Hi @Brushett 

So, if you're porting your number from another provider, once you initiate the port on the Public Mobile side, you will receive a text from Bell asking permission to port the number. You must say yes. But I take it a step further by watching and making sure the Bell name is removed from the top of your phone and then test make a call. If the call fails, you know the port worked. Did you get a text from Bell?

[Brushett]

Yes from bell, will they need to unlock?

[JRod]

Hello! @Brushett 

Are you referring to the two factor authentication? What step are they on of the signup process?

Are they porting a number or getting a new one from public mobile?

Have they already paid for the subscription?

Are they using the app to signup or the desktop site? If the desktop site please have them try it on the app. 

[softech]

@Brushett ask your friend to put the  sim in a phone and see if it connects

 And try make outgoing calls and check if incoming calls work 

if not, message support for further assistance

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Brushett  Try tapping resend code a few times or if there’s an option that says didn’t get code tap it and you should then be presented with option to send code to email instead . You can also try the reset password option too . And try on the app instead of website . If issues or persists please submit ticket with support to help 

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Hi @Brushett Are they porting from another service provider?