Joined Saturday- not working - Community

Good morning,

I signed up on Saturday, chose to go the eSIM route as my iPhone XR is compatible. I can see the payment came out of my bank account. I still cannot use my phone for calls and I cannot receive any messages unless I am connected to wifi. I have opened a ticket and have not heard anything back as of this morning. Also when I log into my account I see this which doesn’t make sense as I just joined on Saturday….. any ideas?

9 REPLIES 9

self solution removed

Received a response and my issue is now fixed. I now have data, sms and phone. The CS Agent said she had to activate my subscription….

I think this is a standard notice for renewal.

Check the shopping cart and see if it is your monthly top up. If it is just ignore the notice but confirm with a CS_Agent when they reply back to you.

@SarahJ1228 wrote:
Thanks Handy1 - I did this Saturday. Just waiting for someone to reply with some assistance.

Saturday huh ?...time to message 'em again.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@SarahJ1228 Sorry so you already submitted ticket .

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Thanks Handy1 - I did this Saturday. Just waiting for someone to reply with some assistance.

OP said they already opened a ticket 🤣

@SarahJ1228 Please

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Same here. Except that my account isn't on hold and 5G data works. But no calls and texts..

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