Jan renewal

[Kaotik]

I have auto pay enabled.  I got a text message that thank you for your payment. When I log in and view my transaction history everything was charged twice. My account still shows amount owing 120. Which is my 3 month renewal amount. I had no issues with past payments and my last payment in October was normal. Can someone look into this?

[Anonymous]

Yeah I would let it slide. If you're only out of pocket one charge then sshhh 🙂

[darlicious]

@softech 

Lol....I think it's too late for that.

@Kaotik 

Sometimes when glitches occur they work in your favour and you just go with the flow.....they make up for the glitches that cause frustration and issues with your service. But of course it's up to you how you handle this....🤔?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[softech]

@Kaotik   They are not charging you extra, in fact, you are getting extra reward.  I would hold off to the ticket to PM...

[Kaotik]

Yeah not a big deal either way. Just need it fixed to avoid future problems. Thanks

[darlicious]

@Kaotik 

Since this their mistake they should allow you to keep the extra credit for informing them of the glitch affecting your account. But be prepared to have to make a payment to make up the difference just in case.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Kaotik]

Looked it up and one payment made.. I contacted csr to resolve... Thanks

[darlicious · Accepted solution]

@Kaotik 

Do you have two charges on your credit card? If not then it looks like there was a glitch with the application of your rewards happening twice. Which puts you ahead by $24 in rewards. You can contact customer support to straighten out which would require to make a top up payment ahead of time to avoid a temporary suspension or leave it as is to see if they contact you about a correction. A bit of a dilemma.....🤔?!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[softech]

@Kaotik You only have one Automatic payment entry on Jan 1 ,which is $72, it looks ok..I think

[Anonymous]

 @Kaotik : Is there another page for January? You came in to that page with a $24 balance. Then you seemed to have been rewarded twice. But I only see one automatic top-up.

[Kaotik]

Account still active. This was on Jan first . I just noticed now. Available funds 0, balance owing 120

Oct

 vs

Jan

 

[pkaraa]

The services should be active. Right?

Jan renewal should not be preauthorized and pending till now. Was your renewal on a weekend?

Were both the charges of $120 posted on pending?

If they are both posted then contact CS_agent by direct msg to them or create a ticket via chatbot.

[softech]

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@Kaotik wrote:

I have auto pay enabled.  I got a text message that thank you for your payment. When I log in and view my transaction history everything was charged twice. My account still shows amount owing 120. Which is my 3 month renewal amount. I had no issues with past payments and my last payment in October was normal. Can someone look into this?

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@Kaotik  First, is your service working now?

Is today the renewal date?

What is it showing as Account Status? Active? Expired?

I wonder if it is still going through renewal and the status and amount owe just not updated yet

[Anonymous]

 @BKNS27 : I won't bother with the other poster because that's a hopeless cause...but can we maybe get to the bottom of what the problem is before we send people off to the CSA's.

[VIP_Tech]

@Kaotik 

get in touch with  Customer Support Agent (publicmobile.ca)

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

[BKNS27]

@Kaotik 

I would contact a CS_Agent to look into this right away by private message them by clicking on the envelope icon on top of this page.

[Anonymous]

 @Kaotik : Can you post a screenshot of the left side of your overview page. What does your Available Funds say?