Ive been hacked

[RoryG]

I have been hacked, they changed my email and phone number.  Must of cancelled my data, I need help!

[hTideGnow]

hi @BKNS27 

nah.  VPN just hide your identity from the sites. Yes, for some unsafe sites, maybe it helps

But most data lost is not from situation like that.  In fact, if the VPN providers is not a credible Inez they will log all your traffic and could be more harmful 

[BKNS27]

@hTideGnow 

I agree but it is an added wall for them to climb.

[hTideGnow]

hi @RoryG 

message support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@BKNS27 using VPN does not mean it got less chance to be hacked 

[hairbag1]

---

@RoryG wrote:

i can not log in, they changed email.  When i try to use phone number it says its not registered

---

Use this link to send a message to0 Customer Support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@RoryG  

send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[RoryG]

i can not log in, they changed email.  When i try to use phone number it says its not registered

[BKNS27]

@RoryG 

That is why I use a VPN on my phone.

You will need to contact a CS_Agent through Chat bubble and type in Contact Agent with your credentials.

[hairbag1]

@RoryG 

have you attempted to log in to your Public Mobile account ? Try it and see if you can log in successfully to change your info and payment method.