Issues with porting number

[Alex1712]

I ported my number from TextNow to Public Mobile. My Public Mobile cellular data and outgoing calls work, but SMS does not work in either direction and incoming calls still go to TextNow. Please check whether the port is still pending and whether my SMS service and number routing have been properly provisioned.

[softech]

@Alex1712 

when did you request the port?  Porting from VoIP provider such as TextNow usually takes as many as 7 days.  Make sure you reboot your phone daily and test again.  Also,  can check with TextNow first and confirm if they received the porting request

if you waited 7 days and still unable to receive calls, there is a number to call to talk to live support,  they can update you with the porting progress.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre