06-13-2023 09:07 AM
Hi there,
I can’t make phone calls nor can I receive them as it tells people they do not have a “US Package”. I’m in Newfoundland and not sure why this is happening.
I could make and receive phone calls fine all day yesterday and evening.
please advise
06-13-2023 10:12 AM
@Deb10 wrote:Have the same issue, unable to login to he account either (or rather nothing shows once logged in)
can some one help resolve this issue
Website is finicky and has caching issues. You could try to login with a different web browser, clear cache or incognito mode.
With the roll out of VoLTE, there have been some customers having issues with Voice. Try to enable VoLTE to see whether that makes a different.
https://www.publicmobile.ca/en/on/get-help/articles/volte
Otherwise, you may need to contact customer service agent.
Send a private message to CSA through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
06-13-2023 09:56 AM
Have the same issue, unable to login to he account either (or rather nothing shows once logged in)
can some one help resolve this issue
06-13-2023 09:50 AM
06-13-2023 09:25 AM
Hi! Doesn’t renew until tomorrow. Money is already on account.
06-13-2023 09:24 AM
@Kendra98 Was you plan set to renew last night / today ? Make sure payment agent thru and account is active and not suspend /on hold
06-13-2023 09:23 AM
@Kendra98 This could be an indication your plan didn’t renew , you might want to check account and make manually payment . If you. Call 611 is your account active or suspended / on hold
06-13-2023 09:09 AM
hi there
I cannot receive or make phone calls. It is telling them it’s a US number and I can’t make any either.
I could make and receive all phone calls yesterday
please advise