Issues setting up phone and transferring number from roger

[TRose1]

It’s been months and haven’t been able to figure out wha the issue is. I haven’t been able to complete the transfer from Rogers. It will seem to work for a week and then suddenly I can’t receive calls or texts from some people. I keep having to turn rogers back to on to receive texts. It’s incredibly frustrating. Not being able to talk to an agent is also incredibly frustrating. Even having trouble submitting a ticket. 

[Andy85]

Hi @TRose1,

I would suggest calling the Porting team so that they could retrigger the porting process for you. It appears like the transfer is stuck but they can restart the process. The number will be sent to your community inbox so keep an eye on the little envelop icon for an incoming message. Unfortunately, we cannot post phone numbers in the main community page.

After contacting the porting team, if you still encounter issues, I would recommend submitting a ticket to the customer service team for further support. You can use the link below to submit a ticket.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time.

[Handy1]

@TRose1  I’ll send you the porting team number private message and they can re trigger the port  for you . Also @TRose1  heres a link for support to submit ticket 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437