Issue with receiving calls, texts or sending texts

[JessicaWang369]

No services after porting numbers 2 hours ago...

Very challenge to reach live agent.

whats happening?

[CSA_PM]

Hi @JessicaWang369 

I sent you a private message to your created ticket.

[hTideGnow · Accepted solution]

hi @JessicaWang369 

  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage   

[JessicaWang369]

Called my previous provider -Rogers and turned out when I sent "Yes" for transfer, they didn't receive the text msg.  Now need PM to submit transfer request again...how to request?

[Rita8111]

If i take out my old sim card, my new esim cannot make calls or receive calls, i think the porting is not complete yet. 

[Rita8111]

Try Reboot phone and then click Reset network settings, this worked for me! thanks

[hTideGnow]

hi @JessicaWang369 

you should be able to make outbound calls now.  Inbound calls will come only after porting is completed

if you cannot even make outbound calls, first, remove your old sim card or disable old esim.  Confirm PM sim is active and set as Primary

Try Reboot phone and then click Reset network settings

if same, submit a ticket with PM

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage           

[Rita8111]

in the same situation, also no 4g/5g network, ported 2 numbers husbands work but can't take out old sim card, seems like they are busy with a lot of people porting