Issue with Phone Number Porting
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01-05-2025
12:53 PM
- last edited on
01-10-2025
09:59 AM
by
Dunkman
Hello,
I am experiencing an issue with my phone number porting. Although the number was transferred and activated over two months ago, the change has not been fully effective. I can make and receive calls using the ported number, and the top-up charges are being billed to my credit card. However, the system on the provider's website still prompts me to activate my number, and the eSIM displays a different number.
Could you please assist in resolving this issue?
Thank you for your support.
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01-05-2025 01:51 PM
Hello,
I ported my number from Telus. I can call, use data, and send texts with my Telus number on the Public Mobile network. However, my eSIM still displays the temporary number, and I am unable to use the app with either the ported number or the temporary number. It seems that the ported number was not properly registered in Public Mobile’s system.
I have already performed a network reset, but the issue persists.
Thank you for your assistance.
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01-05-2025 01:30 PM
Which company did you port from? Do you still have the other mobile company physical or eSIM card installed? What about data and text? Working fine?
Maybe try a network reset of your phone. Note: this will erase any saved Wifi passwords.
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01-05-2025 12:59 PM - edited 01-05-2025 01:01 PM
@AlejandroV Sound like a port gone wrong. I'll send you the number of the Porting Help Line. Check your messages and give them a call.
Edit: On second thoughts, try customer service first at the link below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
