Issue registering new credit card

[BramBre]

Public Mobile website says "Sorry, we’re not able to process this request at this time. Please try again later." when registering a new credit card.

Tried multiple times starting March 31,  2024. Date of this post is April 7, 2024.

[Dunkman]

@BramBre 

Hopefully, CSA will be able to help.  

There are a few things that you can try:

Website is finicky.  Next time, try to clear cache, incognito mode or a different web browser.  You can try a different device or the PM app.  If you try too often to update, you can be locked out for 24 hours.  Make sure postal code of credit card matches the area code of phone number.  Or try a different credit card. 

Here is some additional information:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

[BramBre]

Thank you @Handy1 

[Handy1 · Accepted solution]

@BramBre  This has been a major issue for 6 months or more was supposed have been fixed back in dec . Please 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437