Is it possible to receive texts from 2factor to pay for your bill?

[trevorleechan]

unfortunately I can not to pay for my bill

[CS_Agent]

Hi there,

Thanks for reaching out.

I appreciate the time you have taken to post your case, For security reasons I recommend you to submit a private ticket so customer support can solve it as soon as possible.

The easiest way to contact customer support is by following the  link:

https://urlshortner.tiia.ai/WvEZ-e  and “select click here to submit a ticket”. In case you don't have the community account you will have the option to create it in the same link. You will see an option   showing “create an account”. Note that this account is different from  your online self serve "My account".

Have a great time,

CS-TEAM

[maximum_gato]

@trevorleechan 

For more info on alternative methods of payment  to reactivate your account see below....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Online-Top-Up-Payments-Muskbird-com/td-p/...

https://productioncommunity.publicmobile.ca/t5/Get-Support/Point-Redemption-Bill-Credits-Account-Rea...

[BKNS27]

@trevorleechan 

You only need the 2FA code to login to your account to make a payment with CC, debit or voucher.

The other option is to pay with a voucher and dial *611 to enter the voucher number.

Voucher can be purchased from these locations:

 

[Dunkman]

@trevorleechan 

Are you having trouble login to your PM self service account via SMS 2FA authorization?

I was able to login to my self service account right now via SMS 2FA.  

You can try to receive 2FA via email instead. 

Website can be finicky. Try a different web browser, clear cache or incognito mode.  

Or try a different device.