Invaldi SIM

[Livie]

Hello All, I am trying to upgrade my plan but it says invalid SIM.  I have been trying to resolve this for the last 4 months.  When I try to submit a ticket it tell me agents are not available. 

I am still getting charged and paying my monthly payment.  I want to upgrade my plan.

Can anyone help. 

Thanks

[TruckGuy]

Hi yes your better off to switch your plan when your plan is up for renewal 

[BKNS27]

@Livie 

Please note when you switch plan and click on Switch Now…there are no prorated refund on un-used days. Better to switch on Next Renewal Date.

[hairbag1]

@Livie 

log in to your account ...you should see Subscriptions and Add-ons...then just below that you should see Change Subscription. Make your selection either Change Now or Change on Renewal.

added...if all else fails, message Customer Support for their help..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437