Internet access

[Edwin3]

Hello, I have plenty of data but can't add access the internet or LTE when away on from home.  Any idea on how to access the internet,?

[acdcmj]

I had problems with my data a couple of days ago.  It seemed to be ok the next morning but I had to power off my iphone & start it up again for the data to work.  Try shutting off your phone & turning it on again to see if your data works.

[hTideGnow]

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@Edwin3 wrote:

Sorry I messed by accepting as solution. 

I have an I-phone.

How do I updat ethe Carrier Profile?

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Hi @Edwin3 

For carrier update:

1. Make sure your iPhone is connected to a Wi-Fi or cellular network. 

2. Open your phone's Settings app, tap General, and then tap About. 

3. Scroll down to Carrier. Next to Carrier, if a new update is available, you'll see an option to perform this update. Otherwise, you'll simply be shown the currently installed settings or carrier version number.

[softech]

@Edwin3   no worry, you can go back and click Not the solution

For carrier update

Tap Settings > General > About.
Follow the onscreen instructions to install your carrier update.

and an important question, did data with PM network ever work on your phone??

[Edwin3]

Sorry I messed by accepting as solution. 

I have an I-phone.

How do I updat ethe Carrier Profile?

[softech]

@Edwin3   Your data ever work before?  It just stopped working or it never work?

What kind of phone is that ? brand and model?

if it is an iPhone , check Carrier profile, make sure it is updated

if it is Android, it  could be APN.  But start with clicking Reset all networks

[hTideGnow]

HI @Edwin3   make sure mobile data is turned on