International mins

[Sarahmed]

I have got 300 international mins add on call but when I try to make a phone call internationally it says can't be made

[Phil_Adelphus]

@Sarahmed  Besides the countries listed in the international calling minutes, there are some countries that have separate add-ons, they are listed here

https://www.publicmobile.ca/en/bc/get-help/articles/long-distance-add-ons 

[Chalupa_Batman]

Hello @Sarahmed 

As per @eddieO , that is the list of countrie you may call using Public Mobile. If the countrie you're trying to call is not on the list, you can reach out to a CS Agent and advise them of this mistake and they may give you a credit to your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[eddieO]

@Sarahmed the country you are trying to call must be in the list below:

Long distance addon

• Add-On included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada.

[hTideGnow]

hi @Sarahmed 

whre you trying to call?  you can only call to these countries

**Intl long distance Add-On included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada.

[computergeek541]

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@Sarahmed wrote:

I have got 300 international mins add on call but when I try to make a phone call internationally it says can't be made

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Which country are you trying to call? Not all countrie are included.