International call to china not connecting from one of my phones

[foxman]

Hi, I use an old Iphone SE and I recently purchased the add-on to make calls to China. However when trying to make a call with this phone, after a couple rings the it would hang up automatically. Later I tried using my husbands Galaxy S10E and was able to make the call with no issues. What could be causing the issue with my iphone?

[Nezgar]

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@foxman wrote:

I am able to call China with my sim card using my husbands phone. My phone doesn't appear to be adding a 1 when I dial the number. Trying to look through the settings.

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For china you need to prefix either

011 86 ...

or

+86 ... (make sure it's +86, not 1 or +1)

[JK8]

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@foxman wrote:

I am able to call China with my sim card using my husbands phone. My phone doesn't appear to be adding a 1 when I dial the number. Trying to look through the settings.

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Do a network reset on your phone.

Try dialing the number manually.

To call China from Canada, dial:

011 - 86 - Area Code - Land Phone Number

011 - 86 - 11 Digit Mobile Number

1. 011 - Exit code for Canada, and is needed for making any international call from Canada.
2. 86 - ISD Code or Country Code of China.
3. Area code - There are 346 area codes in China.

[foxman]

I am able to call China with my sim card using my husbands phone. My phone doesn't appear to be adding a 1 when I dial the number. Trying to look through the settings.

[computergeek541]

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@foxman wrote:

Hi, I use an old Iphone SE and I recently purchased the add-on to make calls to China. However when trying to make a call with this phone, after a couple rings the it would hang up automatically. Later I tried using my husbands Galaxy S10E and was able to make the call with no issues. What could be causing the issue with my iphone?

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I would try your SIM card in the S10e to see if this is an account issue or a phone issue. 

If it's a phone issue, this could be a matter of the way the number is being dialed. Some phones have settings that automatically add a 1 in front of all dialed numbers. This could cause problems for numbers for which that shouldn't be dialed.

[JK8]

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@foxman wrote:

Hi, I use an old Iphone SE and I recently purchased the add-on to make calls to China. However when trying to make a call with this phone, after a couple rings the it would hang up automatically. Later I tried using my husbands Galaxy S10E and was able to make the call with no issues. What could be causing the issue with my iphone?

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Maybe try resetting your network settings. Dial the number manually. 

Did you put your SIM card in your husbands phone.