Information

[Pat007]

How do I contact a real person?

[BKNS27]

@Pat007 

We are real person here but not PM employees. Just members like you to help other members with issues.

So is there a problem we can help you with?

Or you can contact a CS_Agent by SIMon Chatbot bottom of page or private message on the envelope icon above.

[hTideGnow]

HI @Pat007   PM support is different, no live number to call

What exact issue is that?  Share here and we might try to help

To ask PM CS agent support instead, please open ticket 

Please submit a ticket with CS agent  at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1 · Accepted solution]

@Pat007  No live support just messaging with support and here’s how 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )