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Incorrect ESN/MEID

ThePolishMike
Good Citizen / Bon Citoyen

Hello I am looking for the porting phone number please, I had this error earlier. Thanks.

3 REPLIES 3

ThePolishMike
Good Citizen / Bon Citoyen

@softech Thank you so much for the quick reply! Much appreciated! 

WongoBongoooooo
Good Citizen / Bon Citoyen

I got the same error with the port in for my number. 
The text message I got said someone would contact me, I haven't been contacted yet. 
The chatbot has advised that there is a technical issue, I'm guessing that the two are related.

softech
Oracle
Oracle

@ThePolishMike 

it is better to provide them account number from the old provider instead of IMEI.  Please get the account number first.  Then, there is a number to call to talk to live support and update them the new info,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

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