Hello, I initiated the transfer number process a couple hours ago, and I got a text right away from Public Mobile with the wrong ESN etc message. No one contacted me. Please advise how this can be resolved.
It is better (and safer) to use account number of your old provider instead of IMEI/ESN
There is a number to call to talk to live support and you can update them with the account number. They can re-trigger the process for you. I will message the number to you via the Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage) . Check the envelope icon on top right. Call them and get it fixed
