Incorrect ESN/MEID from Bell to PM

[megan_liz]

During the transfer of mobile number process I inputted my EMEI instead of my Bell account number, I have now realized this was a mistake. Now, PM has sent me a message regarding incorrect ESN/MEID. 

Can someone please tell me how to get this resolved or someone PM me the support number to call? I really need to get this fixed as soon as possible.

Thanks! 

[muko]

Thank you so much! Called them with the number you provided and they fixed it. For me, they tried my IMEI2 number instead of IMEI1 which ended up working. 

[softech]

@muko yes, better to use account number instead of IMEI

Message sent.  Please check your community inbox 

[muko]

Hi, 
Could you please send me the porting team number as well. I'm also having the "incorrect ESN/MEID" issue

[Humberth]

Do you mind if you send it to me as well, please?

I had the same issue

[megan_liz]

Thank you so much! 

[hTideGnow]

@megan_liz 

Call the porting team and provide them the account number, not IMEI.

i will send you the porting team number to your community inbox

[hairbag1 · Accepted solution]

@megan_liz 

I'll message you the port assistance number...watch the envelop icon top right side of page.