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Incoming Calls Not Working

ksmith
Good Citizen / Bon Citoyen

Today I moved from Fido, about an hour ago.  Inbound and Outbound text messages are working as are calls out.  Incoming calls are going straight to voicemail (my old Fido VM I believe) as I have no messages in my inbox.  In the Usage on my profile I shows the texts and outgoing calls but nothing pertaining to the incoming.  Is there a lag with In the incoming calls?

1 ACCEPTED SOLUTION

Accepted Solutions

RobertQc
Mayor / Maire

@ksmith If you just ported, it takes some time, every hour or so remove your battery / restart your phone. It can take time on your first port over.

 

If the issue continues you may have a partially completed port, sometimes ports just take a bit longer. One of the moderators can take a look, see if they need to do something to move it along.  Click this to send them a message

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

 

For more information about contacting a moderator Click Here

 

 

View solution in original post

7 REPLIES 7

RobertQc
Mayor / Maire

@ksmith If you just ported, it takes some time, every hour or so remove your battery / restart your phone. It can take time on your first port over.

 

If the issue continues you may have a partially completed port, sometimes ports just take a bit longer. One of the moderators can take a look, see if they need to do something to move it along.  Click this to send them a message

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

 

For more information about contacting a moderator Click Here

 

 


@ksmith wrote:

Today I moved from Fido, about an hour ago.  Inbound and Outbound text messages are working as are calls out.  Incoming calls are going straight to voicemail (my old Fido VM I believe) as I have no messages in my inbox.  In the Usage on my profile I shows the texts and outgoing calls but nothing pertaining to the incoming.  Is there a lag with In the incoming calls?


Since it was an hour ago, everything is working as designed.  Keep using the Fido service for now because that's where you incoming calls are going.

 

If you have a second compatible phone you can insert your Public Mobile sim card into one phone and keep your Fido sim in the other.  That way, you would keep getting your calls and messages, but you would also still receive the text message from Public Mobile to tell you when the porting request has been completed.  If you have only the one phone device, keep your Fido sim card in the phone for now and keep using it. When your Fido service stops working, take your Fido sim card out and insert your Public Mobile sim card.  At that time, incoming calls and texts messages should start working for your Public Mobile service.

 

 

Officially from the source of CWTA (a cell phone industry association), things are supposed to be done within 2.5 hours in most cases.

 

Respublica
Great Citizen / Super Citoyen

In my case, the transfer of phone number was completed in around 1 hour.... Happy with that fast turnout

ksmith
Good Citizen / Bon Citoyen

@RobertQc wrote:

@ksmith If you just ported, it takes some time, every hour or so remove your battery / restart your phone. It can take time on your first port over.

 

If the issue continues you may have a partially completed port, sometimes ports just take a bit longer. One of the moderators can take a look, see if they need to do something to move it along.  Click this to send them a message

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

 

For more information about contacting a moderator Click Here

 

 


I tried to port 15 hours ago but it is still incomplete.  It appears I can send and recieve texts to anyone on the Telus network and call anyone on the Telus network but all incoming calls are still going to Fido and any texts outside the Telus network are going to Fido. I contacted Fido and they said it is in process and I need to contact Public Mobile to find out why it is not complete.  Is there a support # I can call to see what the issue is?

This is becoming incredibly frustrating, this is by far too long.

 

_parth23
Great Citizen / Super Citoyen

Hi I also switched from Fido porting my number everything worked besides incoming calls but then I received a text saying the port was done successfully and after that incoming calls started working, I had a issue where I couldn’t recover calls from voip calls but after 2-3 days it started working so don’t worry about it, I hope this helps you.!!!

jp2
Deputy Mayor / Adjoint au Maire

Welcome to public mobile. Ports can talk a while to be completed but if your port is stuck for some reason you need to contact public mobile support by private message here's the info.

How can you get help with your account, activation, or service?

    • Please contact the Community Moderator Team to get help with you account.
    • They are Public Mobile support employees who can help with your issue (More details).

In your message please include:

    • PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

Don't know your pin?--provide any 3 of the following:

    • Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

    • Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time]
    • Messages are replied to during office hours, in the order in which they are received
    • Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
    • There is no need to send multiple messages.

How can I view my private messages between myself and a Community Moderator

Tonya1
Great Neighbour / Super Voisin

I have been with public mobile for 1 month now,  and have also experienced this.

 My experience is that you are in a dead zone maybe the walls are too thick and systems can’t get through to your phone for  that reason. 

 A few days ago I was in a mall and it was busy Labour Day and my husband tried to call me four times and  my phone did not ring it went straight to voicemail for him.  Another time a phone call was attempting to come through while I was in the bathroom at a casino and also went straight to voicemail for the other person,  however when I moved to another area the phone calls did come through on both days. 

 

A little bit  frustrating  but I was with Telus prior and this did happen with them once in a while as well. 

 

Reset your devise 

power off completely for 5 minits ( this gives time for you r devise memory to completely reset.. any less and there’s still memory in your phone that will still come back with a quick reboot) 

turn back on and if your in the same area and have someone contact you. See if it happens again.

if so contact the mod team via this link

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

 

Hope this helps 

good luck!