Inability to make calls

[happibabe]

I recharged my line yesterday, with $50 and I've not been able make or recieve calls.

[gblackma]

@happibabe If you log into your self service/ my account ,  is the $50 showing as a credit there? If it is, you have to apply the payment.  Use the reactivate account option, to apply it. Then restart your phone.

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@happibabe wrote:

It says I should recharge my account even after I have recharged with 50 dollars

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[happibabe]

It says I should recharge my account even after I have recharged with 50 dollars

[kselmak]

@happibabe if you can't login you can get them directly

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[kselmak]

Hi @happibabe 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Will give you direct access to moderators if you can login

Thank you

[Jb456]

Public Mobile has no phone number. To reach moderators you have two options

Or by private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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@happibabe wrote:

Please I need to speak to a human agent. 

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But what does your account status say? Does anything else work? Have you rebooted your phone?

[happibabe]

Please I need to speak to a human agent. 

[kselmak]

What is your status when you login to selfserve

Can you click on reactivate

If it takes you to payment as one more dollar then restart your phone

https://selfserve.publicmobile.ca/ 

Does texting or data work?

What plan are you on?