Improperly Calculated Data Usage?
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10-02-2015 09:01 PM - edited 01-04-2022 02:03 PM
Today, I got a text notification warning me that I have used 75% of my data plan, I was really surprised I got this. I never watch or stream videos over data only on Wi-Fi, I only use data for web pages. I activated my plan on Sept, 11 on the 90 day 1gb plan, and according to the data usage on my phone i have used only 277MB, however in self-serve it states I have used 768MB. I didn't expect the data tracker on my phone to be 100% accurate, but to be 500MB off? Is anyone else experiencing this?
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10-04-2015 05:15 PM
I've found my data to be usage and phone to be fairly accurate across multiple carriers. It's possible it could be on PM's side but could be other reasons, including just your phone reporting it wrong.
What could be also possible it that there is an app that isn't reported by the system that is using data. There's a possibility it could be malware... So you might want to be careful and check around your system.
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10-03-2015 02:25 PM
Mine shows the exact usage...not sure wahts up with urs.
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10-03-2015 01:01 PM
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10-03-2015 10:58 AM
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10-03-2015 10:15 AM
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10-02-2015 11:02 PM
Hi @daniel98789, in the online self service, there is a usage history for the data, which you will see the pattern of the usage. Please try to see if there is a big usage somewhere, and recall what you are using. Since most of the data are two ways (there should be a pull from your phone to download data from the network), I really doubt that there should be such as big gap between the information from your phone and Public Mobile. There are utilities in Android or iphone showing the breakdown of the data usage (try to install one if possible), and at least try to find out in the setting, it should show which app uses the most data. Try to find it out and turn it off. Did you by any chance reset the statistics in your phone?
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10-02-2015 10:31 PM
Thank you very much for the linked articles. I found each to be quite informative.
Cheers.
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10-02-2015 10:10 PM
I was just checking data usage in my account and on my phone.
According to Usage History (where everything is reported in real time, except data which is delayed 10 - 12 hours after a web session has ended), I have used 37 MB of data. According to Add-on Usage, which is in real time, I've used 45 MB. According to my phone, 49.08 MB are no more.
On one occasion, when I was running an experiment of my own, I was watching a YouTube video to see if Add-on Usage was in real time. It was. When I reached a certain data amount, I disconnected from mobile data, and the amount used was then reduced by 2 MB.
Interesting!
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10-02-2015 10:04 PM
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10-02-2015 09:59 PM
Found two articles with same theme: "The problem boils down to the fact that carriers count data that leaves their network, and not what's received by your phone. Obviously, the two don't always match." plus with a poor connection the carrier will keep sending the same data over and over until completely received.
http://gizmodo.com/5943251/how-carriers-miscalculate-your-data-usage
Good luck. Bed time for me.
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10-02-2015 09:52 PM
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10-02-2015 09:46 PM
@daniel98789 I recall reports like yours, even much worse, which led to apps for measuring usage on phones. However, I don't recall the resolution, or the causes.
Given the other system bugs, certainly seems worth exploring with PM directly?
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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10-02-2015 09:42 PM
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10-02-2015 09:38 PM
Agree it should.
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10-02-2015 09:36 PM
Had the OS and/or apps automatically updated without the OP being aware, the phone's usage of mobile data would still have increased accordingly and been indicated.
Do you agree?
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10-02-2015 09:26 PM
Can't hurt to send an email to PM.
Any chance an update of apps or the OS was set to automatic? Then it would come through on cellular data without notifying you.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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10-02-2015 09:20 PM
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10-02-2015 09:14 PM
I have an iPhone and PM's reported usage is accurate over the last 2 months.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.