Imported phone number from speakout does not work

[sweeterhome]

I imported my speakout phone number with this new plan with public mobile. But now I can only make outgoing calls and get messages but cannot get incoming calls. My plan with speakout did expire 2 days ago, but they will keep your number for some time I know. So it shows successful importation. I've waited over 2 hours since activated my public sim card. Anybody knows why?

[totaltw]

When porting a number from another carrier, the old account must remain active during the port process in order to properly port the number. How this helps

[PAULRANG18]

After logging in to Self Serve, you can change your number or reactivate your SO account in order to port your old number to PM.

[popping · Accepted solution]

---

@sweeterhome wrote:

Thank you. I guess I have to choose a new number now. Speakout wouldn't give me my number even if it is not expired. The rep said my air time is expired but not my number. I need to top up another $25 just to have the number which I won't do. I had enough with speakout.

---

Login to your self-server account and click on the "Change Number" link to get a number from PM.

OR select

[Plan and Add-Ons]--> [Change Phone Number] --> [Select a new phone number]

[sweeterhome]

Thank you. I guess I have to choose a new number now. Speakout wouldn't give me my number even if it is not expired. The rep said my air time is expired but not my number. I need to top up another $25 just to have the number which I won't do. I had enough with speakout.

[popping]

SO = Speakout

[sweeterhome]

Thanks for the reply. What is SO?

[popping]

@sweeterhome 

Do you see your SO number on your "Plan and Add-ons" page?

If yes, you need to wait for SO to release your number to PM.  

But SO may not release your number which was expired tow days ago.  You may need to add $25 topup before they release your number.

Also check my post on how I port my SO number in 4 hours without moderator help.

Did you provide the SO info which I provided to port my number.

If not, create a moderator support ticket using the ? button at the right side bottom corner of this page.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Porting-number-from-Speakout-Apply-al...

[geopublic]

---

@sweeterhome wrote:

I imported my speakout phone number with this new plan with public mobile. But now I can only make outgoing calls and get messages but cannot get incoming calls. My plan with speakout did expire 2 days ago, but they will keep your number for some time I know. So it shows successful importation. I've waited over 2 hours since activated my public sim card. Anybody knows why?

---

@sweeterhome  An account must be active in order for a port to br successful otherwise Speakout will not release the number to PM. Your choices are reactivate your Speakout account or pick a new number.