Important

[vdeganis]

Hi,

I would like to know if I could change the circle of my phone renewal. Now it is starting on the 30th of every month, but I would like to have it starting on the 1st day of the month.

This is important for me because I have been confused twice, planning to use the min. balance by the end of the month, but my balance point were gone by then.

Thank you,

Virna

[darlicious]

@popping 

Your timing is a little off....renewal day resets start at exactly 12:00 midnight eastern....9pm pacific on day 30 and 11pm central on day 30.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[JL9]

I wish!! Unfortunately not, maybe some day though..fingers crossed

[popping]

@vdeganis 

By the time you read my post, you already know there is no fixed plan cycle end day.  PM sends us a renewal day reminder text message 3 days before your renewal day.  Please note that PM does not use your local time.  If you live in BC, your renewal starts at 9:01PM PT the night before your renewal date (12:01AM CT).

[Meow]

Renewal day will vary from month to month due to PM's billing circle of 30 days.

You cannot have it on specific date even though it will be most desirable. I wish PM has fixed renewal day, too.

[darlicious]

@vdeganis 

Your cycle is every 30 days so you would have to suspend your service for 24 hours at least 5 times a year to keep your renewal on the same day. Just take 5 minutes and note your renewal days in your calendar with a reminder of your day 30. Just be careful as your usage counters reset at midnight eastern on day 30.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[Spudster · Accepted solution]

Sorry @vdeganis 

PM bills on a 30 day rotational basis so it will vary month to month.

In fact, on months with 31 days, if you have a renewal on the 1st of the month, you'll also have one on the 31st.