Ii payed twice for a plan

[Geejustin66]

I owed 14 for a 25 dollar plan I had 11 already but then had to pay another 40 when I wanted to change plans

[Geejustin66]

It says zero that's bs. Just gone I changed the plan first. 

[Geejustin66]

Yeah it just renewed that's (words removed) was the systems fault not mine 

edited by computergeek541: site terms of service

[cavemantoronto · Accepted solution]

@Geejustin66 Did your $25 just plan finish renewing? If it did, you lost the $25 when changing plans.

[Rosguru]

Best to request help from a mod.  Click on the question mark on lower right and request help from a human.  You will be guided to submit a ticket and a mod will get back to you in private message.  The mod is super great at solving your account problems.

[esjliv]

---

@Geejustin66 wrote:

I owed 14 for a 25 dollar plan I had 11 already but then had to pay another 40 when I wanted to change plans

---

Hi @Geejustin66 ,

Did you change plans to a high $ one? If so, you must add the full amount of the plan in order to renew accordingly.

Are you choosing change plans on "Next Renewal Date" (advised if you do not want lose out an any $'s (minutes or data) already paid in your current cycle).

What plan are you changing to and What does your "Available Funds" say?