If the add-on appears twice on the add-on list, does this mean i purchased the same add-on twice

[sylvester123]

I may have purchased the same add-on twice.  I notice my purchase for us roaming appearing twice on the list of add-ons.

How do you get refunded for one?

[ChuckYeah · Accepted solution]

Check your transaction history in Self Serve or your statement on your Credit Card. If you were indeed charged twice:

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

About @Moderator_Team

By Terms of Service, there are no refunds with PM, but I think this is an exception as the system has been slow at times and may have caused your issue.

[ShawnC13]

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@sylvester123 wrote:

I may have purchased the same add-on twice.  I notice my purchase for us roaming appearing twice on the list of add-ons.

How do you get refunded for one?

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That would be strange as for the roaming addons you can not purchase the same add-on until after the 10 days have completed.  Are you able to post a screen shot and show the add-on section.  Please have all personal information removed.