IGNORED by CS for 12+ Days - Please Help

[mdefina]

I ported my number from chatr last Friday. The port is incomplete. I cannot receive incoming calls. My chatr plan will renew soon , and I do not want to pay for 2 incomplete services.

I sent a PM to @Shazia_K on Friday. It has not been acknowledged. I have posted in the same threads where others have been answered, and I am still ignored. I was ignored on Twitter.

Please help.

Update: November 29, still no response.

[Rockdaddy22]

Follow her instructions above

[Rockdaddy22]

Send her the old account number and all other relevant info, now

[Wayne]

@Shazia,
Can you please help me as week. I have been waiting over 13 days and no response from PMs at all. Private message 4 times already and silence.

Please fix my problem and end my frustration and misery. If you need my information again, I can msg you it.

[Shazia_K]

Hello @DamienGG, 

I'm truly sorry for the long wait, 

I just got to your private message and the only information you sent me is your IMEI number, in order for me to help you in resolving this issue asap please send me the following: 

PM Sim card #: 

Number to port: 

Account number with the previous provider: 

Thanks,

Shazia

[Rockdaddy22]

Instead of getting myself in trouble calling people out on it, I just 🤐

You don't know how hard it is for me to keep my mouth shut. People love ranting about PM when half the time it's their own fault. These backlogs wouldn't exist, to this extent anyway, if people actually knew how to input their info correctly. This company is a self serve company, so you need to be able to input your info correctly. If you can't do that, then go to Koodo and leave us alone. Now you got me ranting lol @NDesai

[NDesai]

@Rockdaddy22 As much as i also love seeing this, what is missing is that OP's own fault leading to problems and they don't even come back to say sorry or thank your for resolving. 

Their system is working fine for those who carefully provide info and its true that in some cases it goes wrong but that is extremely rare compare to success rate.

[bigtone7676]

seems like shazmanian devil is taking care of biz!!!bravo!!!!👏🏻✌🏻️👍🏻

[makkahn28]

@DamienGG, PM has been experiencing some issues since that Promo was live till Nov 20, and it caused such a log of issues PM Mods are trying to process them as quickly as possible

[DamienGG]

I've been in limbo for almost as long as the original poster, under the same circumstances. Sent a PM. Waited. Continuing to wait. I'm sure the Public Mobile team is working their butts off against a veritable tsunami of reported issues, but effort alone is little comfort without results... and from my anecdotal perspective, the only result I'll be seeing is having to pay for two separate phone plans thanks to an incomplete port, if I don't get my problem resolved in the next few days.

[willph]

Hate to jack a thread, however my issues with no one being able to use me as a referral are still there.  Each of my referrals have just registered and sent an email to PM to request i be put as their referral since i helped them with answering all their questions before porting/switching.  
I pm'ed a mod 3 weeks ago on Nov 9th.  Still no response to the PM.

@Rockdaddy22 @Shazia_K

Any help?  Missed out on 3 referrals but hopefully will still be able to capture them?

[Rockdaddy22]

I'll be here 🙂

[Shazia_K]

@Rockdaddy22, 

Lol have a great shift! see you in the morning 

[Rockdaddy22]

As I go to work the night shift lol

[Shazia_K]

@coffeebunny, 

Your username is giving me a crave for coffee 

[Shazia_K]

@coffeebunny, 

Please reply back to my PM with the following: 

PM Sim card #: 

Number to port: 

Account number with the previous provider: 

Thanks,

Shazia

[coffeebunny]

Hi @Shazia_K I was wondering if you might be able to assist me with the porting issue as well? I sent you 2 pm's earlier with the relevant info.

Thanks again!

[ryanwoo]

Thank you @Rockdaddy22 as well. I am very happy as well, especially it's kind of like a surprise as I didn't expected it would happen right away.

[Rockdaddy22]

This is why I'm on the forms as much I can. I love seeing this, makes all the bull all day worth it. I'm so happy for you @ryanwoo 🙂

[ryanwoo]

@Shazia_K, thank you so much!!! You fixed it:)

[Rockdaddy22]

Look at this, you're amazing ❤️️😉

[Shazia_K]

@Rockdaddy22, 

You are right but OT 😉

@ryanwoo, 

Can you please reboot your phone? everything should be working like a gem. 

Thanks,

Shazia

[Rockdaddy22]

Unfortunately their shift ends at 9pm 😞 Hopefully tomorrow.

[ryanwoo]

Hi @Shazia_K, I have no voice service for a week now because of plan change, please help!

[Rockdaddy22]

🤐

[Shazia_K]

Hello @mdefina, 

I'm really sorry for the long wait and you have the right to be frustrated 😞 

But rest assured that you weren't being ignored at all, the port had failed due to wrong info provided. 

The port has now been requested with the account #, please allow at least 30 minutes to 2 hours for the port to complete. You will receive a text message saying that the port has completed and then simply reboot your phone.

Thanks,

Shazia

[Rockdaddy22]

Have you tried facebook or twitter support? Also email support like mentioned above.

[mdefina]

This fix does not work. @Shazia_K responded to someone else with the same issue. Still being ignored. This is infuriating.

[Mixam]

Have you tried this yet? http://productioncommunity.publicmobile.ca/t5/Discussions/HERE-IS-THE-FIX-EVERYONE-IS-WAITING-FOR/m-...

[mdefina]

Still waiting.

CCTS complaint submitted.