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adventure7 · ‎08-09-2021

Tried *611 to call customer service but there is not the option

esjliv · ‎08-09-2021

@adventure7 wrote:
Tried *611 to call customer service but there is not the option

Are you looking at your credit card charges?

If so, are these perhaps two 'pending' charges on your card? If so, maybe one will drop away after they are authorized.

If these are both authorized charges, then the easier path is to leave the extra funds in your Available Funds and that amount will be used up first to pay your next renewal.

You can ask for a refund but it may take just as long as your next renewal.

Now...if you think the overcharged amount is due to a fraudulent charge, then YES, contact the Public Mobile CSA's and I would also let your credit card company know.

softech · ‎08-09-2021

@adventure7 Sorry, PM support is all online.

You can give us more information and we can try to help.

did you check your credit card and confirm that PM overcharged you? or did you check Transaction History on My Account? Also, what is showing as Available Fund on My Account? Sometimes customers accidentally pay twice but the amount will be sitting as Available Fund for future transaction use , like renewal on the following cycle.

Meow · ‎08-09-2021

Where do you see overcharge? On My Account or your credit card?

As mentioned, try to provide screen prints of both. Be aware that credit card account might show two charges: pending and real one. Pending will go away eventually...

If excess funds are on your account at PM, just leave them there. They will be used at next renewal, no harm done.

Anonymous · ‎08-09-2021

@adventure7 : There is _not_ only one way to solve this problem.

Do you see the excess amount added in to your Available Funds? If so then you could just leave the funds there for your next renewal.

Did you get all the rewards that you should have? If not then did you use the Lost/stolen function since your last renewal?

We can start there to see what you have. Pictures do say a thousand words though.

Anonymous · ‎08-09-2021

@adventure7

sign in to Self-Serve, to review your account history,

Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

or you can send a private message to Customer Service by CS_Agent, by Click Here.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Service by CS_Agent, will Response by private message to you inbox
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

hairbag1 · ‎08-09-2021

@adventure7 wrote:
Tried *611 to call customer service but there is not the option

Can you post a screenshot of your recent account page (Transaction History)...but edit out any personal info as the is a public forum.

Community

I was overcharged on my account