05-21-2024 06:35 PM - last edited on 05-21-2024 07:51 PM by computergeek541
I noticed I was charged twice after I changed my payment method. I changed it few days before the payment date. I was charged once on my original payment method and once on the other card. Payment history shows only one payment.
Thank you
05-21-2024 06:46 PM - edited 05-21-2024 06:47 PM
It's likely (possible) you're seeing 'pending' or 'unauthorized' charges displaying on one of the cards.
After several days, those charges drop off and do not become settled charges.
If that's not the case, reach out to customer support for assistance:
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.