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I was charged twice

Fluffyking
Good Citizen / Bon Citoyen

I noticed I was charged twice after I changed my payment method. I changed it few days before the payment date. I was charged once on my original payment method and once on the other card. Payment history shows only one payment. 

Thank you 

1 REPLY 1

HALIMACS
Mayor / Maire

@Fluffyking 

It's likely (possible) you're seeing 'pending' or 'unauthorized' charges displaying on one of the cards.

After several days, those charges drop off and do not become settled charges.

If that's not the case, reach out to customer support for assistance:

To contact a Customer Support Agent, there are 2 methods:

  1. Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us,  or
  2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

 

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