08-23-2019 01:15 PM - edited 01-05-2022 08:39 AM
I was recently charged twice for my renewal on autopay. How do I get help with this?
08-23-2019 02:12 PM
The best thing to do would be to message the moderation team so they can help you out
08-23-2019 02:02 PM
@penlopee wrote:I was recently charged twice for my renewal on autopay. How do I get help with this?
Log into My Account...do you see one of the payments as Available Funds ? If so, then on next renewal...that will be payment and not your credit card, eh.
08-23-2019 01:24 PM
@penlopee wrote:I was recently charged twice for my renewal on autopay. How do I get help with this?
Is the excess charge showing in your Available Funds? If so then the system will just use that for your next renewal.