I want to talk to a real person my visa debit card was charged 3X, & I need a refund for 2 transacti

[CannonFodder]

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@hairbag1 wrote:

There is no real person you can "talk to" at PM.

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Sure there is - there's all of us forum dwellers, and the Mod team..... we're all real.... aren't we? 😉 

@Candacepowell  you just can't "talk to" anyone on the phone.....

[hairbag1]

There is no real person you can "talk to" at PM. Follow the advise of the previous Community Forum members to get to a moderator for their assistance.

Good luck.

[Staliger]

@Candacepowell click the "?" in lower right side of the page, type "contact moderator", and follow directions (give as much info as possible), OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[kselmak · Accepted solution]

Hi

What is your balance?

How did it happen?

It may take 4 weeks or so to reverse charges, it's easier to leave it in the account for the future renewals.

You can reach moderators here https://publicmobile.ca.ada.support/chat/ 

[gblackma]

@Candacepowell do you have 3 accounts on the debit card? Could you please give us some more information?  What were you trying to do when you were charged 3 times? Thanks.

[Triguy]

PM us prepaid so usually no refunds.

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help   ->Click on Chat with Simon on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"