I want to pay I’m locked out

[Lazzerboy]

 forgot 4 digit it isn’t accepting my answers


edit: number removed by NDesai

[softech]

@Lazzerboy   you have no service now?  It just stopped lately?  If service has been suspended for over 90 days, account would have permanently closed

To change password, can you at least log into My Account?

To change the 4 digit PIN, you have to open ticket with PM like what I said on my post above

[Lazzerboy]

How do I change password for account and or four digit I have no service 😞

[softech]

@Lazzerboy   no worry, number already removed from the post  

[Lazzerboy]

I’m having trouble removing phone numbers this is hard

[Anonymous]

@Lazzerboy 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[esjliv]

---

@Lazzerboy wrote:

 forgot 4 digit it isn’t accepting my answers
edit: number removed by NDesai

---

@Lazzerboy 

How long has you account been in non-pay suspended status?

You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.

After 90 days of suspended/non-payment status, your account will be permanently deactivated, which means you will:

1-Lose access to your phone number (and Self Serve account), any rewards or Available Funds balance that was in your account at time of suspension, and won’t be able to transfer the phone number to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

If you are within 90 days of being suspended, see options to make payments here:

https://www.publicmobile.ca/en/on/get-help/articles?q=paying+for+services 

If still having issues, ask Customer Support to assist; methods to submit tickets to them here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

[Anonymous]

 @Lazzerboy : You can pay by voucher.You can buy them in many stores or online. You can do instant top-up in a few stores.

[JK8]

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@Lazzerboy wrote:

forgot 4 digit it isn’t accepting my answers

---

Can you log into self service to pay?

[softech · Accepted solution]

@Lazzerboy   Please go back to your post and  remove your phone number.  It is a forum everyone can see .  Click on the 3 dots to remove the number

So, you tried to use Forgot Password link and unable to reset it that way?  If so, then open ticket with PM and they can reset it for you:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Forgot Login Information", click "Contact Us",  click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there